Box 3. Questions and probes from the topic guide
Example of an opening question
What do you think good care is?

  • How would you describe the quality of the care that you receive?

Example of a question regarding patient’s emotions
What does it feel like to have pre-diabetes as a label in your records?

  • Were you expecting this? Why?

Discussion on quality indicators
What do you think about repeating blood tests?

  • What do you feel about this?