| First-contact: the first point of contact for the majority of non-emergency health issues. |
| Comprehensiveness: able to meet the vast majority of health needs in the local community; covering health prevention, health promotion, acute and long-term conditions, rehabilitation, and palliative care. |
| Continuity: provides long-term personal relationships between people and the members of their primary care teams across multiple encounters. |
| Coordination: organises and coordinate service delivery across the entire health system and hold a holistic overview of each service user’s care needs. |
| People-centred: takes a biopsychosocial approach and partners with people as co-decision makers in their care. |
| Community-based: based close to where people live and work and responds to local social determinants of health. |