Table 1. Study eligibility
GroupInclusion criteria
Professional experts
  • DCCs and HCPs who have significant involvement in the DCC service in Kent and Medway ICB

  • Aged ≥18 years

  • Fluent in English language (the use of translation services are beyond the resources of this project)

  • Any gender, ethnic group, or socioeconomic status

  • Have an internet connection, a device (phone, tablet, laptop) with internet access and broadband width, or a landline or mobile phone

People with dementia
  • Adults living with dementia who have the capacity to consent

  • Adults living with dementia who are registered at a GP practice in Kent and Medway and used the DCC programme

  • Fluent in English language (the use of translation services are beyond the resources of this project)

  • Cognitively able to respond to short question and answers

  • Cognitively able to consent to participating in a short telephone interview

  • Any gender, ethnic group, or socioeconomic status

  • Have an internet connection, a device (phone, tablet, laptop) with internet access and broadband width, or a landline or mobile phone

Carers
  • Adults caring for a person living with dementia (aged ≥18 years)

  • Adults caring for a person living with dementia who are registered at a GP practice in Kent and Medway and used the DCC programme

  • Fluent in English language (the use of translation services are beyond the resources of this project)

  • Consent to participating in a short interview

  • Any gender, ethnic group, or socioeconomic status

  • Have an internet connection, a device (phone, tablet, laptop) with internet access, or a landline or mobile phone

Exclusion criteria
  • Outside of stated age range

  • Outside stated of location

  • Unable to access telephone or internet

  • Unable to consent or respond to questions cognitively or in English

  • DCCs = dementia care coordinators. HCPs = healthcare professionals. ICB = integrated care board.