| 1a | Firstly, thinking back to ‘before’ online consultation, can you describe the main tasks of your role? |
| 1b | Can you describe the relational components of your role — that is, the ‘talking to people’, which is important but may not be captured by tasks? (For example, helping colleagues and talking to patients unrelated to their medical condition)
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| 1c | Can you describe the different responsibilities of the role? |
| 2a | Since the introduction of online consultation, can you describe any changes in the main tasks of your role? |
| 2b | Can you describe any change to the relational components of your role — that is, the ‘talking to people’? |
| 2c | Can you describe any changes to the different responsibilities of your role? |
| 3 | You have identified the following changes [summarise], are any of these issues linked to the change process of online consultation (setting it up or initiating it)? |
| 4 | Can you tell me which changes are likely to continue once online consultation is embedded? Do you see any of these changes as ongoing once online consultation is embedded? |
| 5 | Reflecting back, can you describe how the ‘meaning’ of your work may have changed, or not? Prompts: has online consultation changed how it feels your work affects others (team or patients), how work feels for you? |
| 6 | Can you tell me how you feel that your performance at work might have changed? |
| 7 | Are there other considerations you think are important for us to understand the impact of online consultation on workload? |