Table 4. Quadruple aim 3: reducing costs

Sub-theme	Illustrative quote
Greater efficiency(n = 33/36 provider transcripts)	'I have a lot fewer no-shows because I can catch them with the phone or with video. This has removed barriers so patients can actually come to counselling where if they were coming physically, they're not going to show up.' (Chigamik, provider)'Usually, I give them a call, sometimes if they don’t answer right away, I call them again ten minutes later or try a different number. In-person, I wouldn’t be able to do, it’s either they show up or they don’t'. (NorWest, provider)

Sub-theme

Illustrative quote

Greater efficiency(n = 33/36 provider transcripts)

'I have a lot fewer no-shows because I can catch them with the phone or with video. This has removed barriers so patients can actually come to counselling where if they were coming physically, they're not going to show up.' (Chigamik, provider)'Usually, I give them a call, sometimes if they don’t answer right away, I call them again ten minutes later or try a different number. In-person, I wouldn’t be able to do, it’s either they show up or they don’t'. (NorWest, provider)