Table 2. Quadruple aim 1: Improving health of populations

Sub-theme	Illustrative quote
Equitable access(n = 25/31 patient transcripts)(n = 36/36 provider transcripts)	'My biggest barrier to health care even before the pandemic was transportation. When your appointment runs two hours late and you're sitting in a waiting room, there are better things that you could be doing with your day as opposed to having to navigate public transit.' (London InterCommunity Health Centre, patient)'There are days that I can’t get up and get to the centre, but now I can address those problems. I would imagine if there’s other handicapped people that would be a real asset for them too.' (Chatham-Kent, patient)'For one of my patients, it would cost her $20 to come here and go back home. So, of course this eliminates that cost for a lot of people.' (Chigamik, provider)'The limitations have much to do with poverty as anything else.' (London InterCommunity Health Centre, provider)

Sub-theme

Illustrative quote

Equitable access(n = 25/31 patient transcripts)(n = 36/36 provider transcripts)

'My biggest barrier to health care even before the pandemic was transportation. When your appointment runs two hours late and you're sitting in a waiting room, there are better things that you could be doing with your day as opposed to having to navigate public transit.' (London InterCommunity Health Centre, patient)'There are days that I can’t get up and get to the centre, but now I can address those problems. I would imagine if there’s other handicapped people that would be a real asset for them too.' (Chatham-Kent, patient)'For one of my patients, it would cost her $20 to come here and go back home. So, of course this eliminates that cost for a lot of people.' (Chigamik, provider)'The limitations have much to do with poverty as anything else.' (London InterCommunity Health Centre, provider)