Table 4. Patient characteristics by visit modality
Sociodemographic variablen (%)
In-personTelephoneText or emailVideo
Age, years
 0–1218 652 (60.7)11 271 (36.7)518 (1.7)263 (0.9)
 13–2621 591 (43.9)25 078 (51.0)1362 (2.8)1154 (2.3)
 27–4036 415 (45.1)41 230 (51.1)1610 (2.0)1465 (1.8)
 41–6058 937 (43.9)71 449 (53.2)2037 (1.5)1871 (1.4)
 61–7551 762 (46.6)57 129 (51.4)946 (0.9)1216 (1.1)
 >7628 708 (50.6)27 180 (47.9)347 (0.6)508 (0.9)
Sex
 Female127 216 (45.3)145 205 (51.8)4001 (1.4)4106 (1.5)
 Male84 591 (49.0)83 845 (48.6)2161 (1.3)2031 (1.2)
 Other4258 (44.9)4287 (45.2)658 (6.9)280 (3.0)
Education
 High school or less74 366 (47.1)80 263 (50.8)1620 (1.0)1598 (1.0)
 Post-secondary or equivalent49 297 (44.0)59 932 (53.5)1120 (1.0)1659 (1.5)
 Other92 402 (47.9)93 142 (48.3)4080 (2.1)3160 (1.6)
Income
 $0–$14 99934 070 (46.3)37 835 (51.4)929 (1.3)817 (1.1)
 $15 000–$19 99911 606 (46.3)12 903 (51.5)271 (1.1)288 (1.1)
 $20 000–$24 9998687 (45.7)9886 (52.0)225 (1.2)198 (1.0)
 $25 000–$29 9995966 (46.4)6629 (51.6)99 (0.8)153 (1.2)
 $30 000–$34 9996137 (46.4)6835 (51.7)120 (0.9)135 (1.0)
 $35 000–$39 9994965 (45.4)5795 (53.0)70 (0.6)99 (0.9)
 $40 000–$59 99912 029 (45.4)13 817 (52.2)260 (1.0)375 (1.4)
 >$60 00018 487 (44.6)21 865 (52.8)374 (0.9)699 (1.7)
 Other114 118 (47.5)117 772 (49.1)4472 (1.9)3653 (1.5)
Spoken language
 English157 037 (45.7)177 566 (51.7)4705 (1.4)4461 (1.3)
 French6837 (47.8)7094 (49.6)148 (1.0)222 (1.6)
 Other52 191 (49.9)48 677 (46.6)1967 (1.9)1734 (1.7)
Household composition
 Living with others94 027 (46.0)106 255 (51.9)1924 (0.9)2420 (1.2)
 Living alone28 243 (46.9)30 634 (50.9)630 (1.0)702 (1.2)
 Other93 795 (47.4)96 448 (48.8)4266 (2.2)3295 (1.7)
Overall 216 065 (46.7) 233 337 (50.4) 6820 (1.5) 6417 (1.4)