Table 3. Integrated findings from both quantitative and qualitative data
ThemeQuantitative resultsQualitative findingsIntegration
Programme delivery and implementationWell received by PHC staffEasy to become accreditedUseful information from RCGP, preference for online educational modulesNo qualitative data N/A, quantitative data provided insight into this area
Impact on veteranPHC staff believed veterans aged 40–59 years most likely to engagePHC staff believed veterans were largely unaware of the programme and of veteran-specific priority treatmentGreater understanding of veterans needsGreater appreciation of veteran-specific servicesIncreased engagement with PHCSome improvement in help-seekingImportant for PHC staff to have an understanding of veteran-specific services to bridge the gap between patient knowledge and services availableQualitative findings expanded on quantitative data about age and how this might affect help-seeking
Impact on practiceGreater appreciation and awareness of veterans' needsIncreased veteran registrationsGreater efforts to code correctlyBetter working environmentBecoming aware of veterans' needs has had a positive impact on motivation and commitment to identify veterans
ChallengesCOVID-19Identifying veteransPoor secondary servicesKeeping up to dateIdentifying veteransPromoting accreditation statusFurther training needsCOVID-19 has impacted footfall, subsequently affecting communicating accreditation status to veteranFurther work required outside of PHC to complement veteran-friendly practicesFuture training should be aimed at all PHC staff, not just veteran leads
Positive outcomesNo quantitative dataIncreased awareness of veterans' needsGreater understanding of veteran-specific servicesImproved understanding of the priority referral systemN/A, qualitative data provided insight into this area
  • N/A = not applicable. PHC = primary health care.