Table 3. Quantification of advantages and issues
Advantages and issuesArticles (telephoneconsultations), nArticles (videoconsultations), nArticles (both video andtelephone consultations), nTotal articles, n
Advantages (PCPs)
Reimbursement for previously ‘free’ services14515,17,18,25,27
Remote consultations enable better monitoring of cases31413,20,22,31
Increased appointment adherence11213,24
Increased involvement by family members and insights into patient’s home environment1113
Patients feel empowered to discuss more personal issues via remote consultation1113
Advantages (patients and PCPs)
Reduced risk of COVID-193319,32,35
Issues (PCPs)
Difficulty in making clinical decisions31419,20,29,31
Lack of motivation or support3318,22,25
Changes to consultation type2219,28
Issues (patients)
Concerns about privacy31416,30,33,34
Monetary concerns3316,34,35
Physician missing appointments1121
Issues (patients and PCPs)
Lack of confidence in, and access to, the technical skills or technology required for remote consultations8161513,1522,24,25,3136,3136
Loss of non-verbal communication and patient–physician rapport621913,19,21,22,25,31,3335
Loss of physical and visual assessment of symptoms521813,19,21,22,25,29,33,34
Face-to-face required for complex issues63913,1621,22,29,32,33,33
Communication barrier owing to language or hearing difficulties41513,17,25,32,34
Insufficient consultation time111313,16,33
Advantages/issues (PCPs)
Attitudes towards future use of remote consultation312613,18,22,25,29,31
Workload increased or decreased51613,19,20,22,32,33
Advantages/issues (patients)
Changes in difficulty booking appointments and waiting times3325,34,35
Advantages/issues (patients and PCPs)
Satisfaction level with remote consultation521814,16,18,21,2933,33
Consultation preferences32516,18,25,29,33
  • PCP = primary care physician.