| Theme | Quantitative results | Qualitative findings | Integration |
|---|---|---|---|
| Programme delivery and implementation | Well received by PHC staffEasy to become accreditedUseful information from RCGP, preference for online educational modules | No qualitative data | N/A, quantitative data provided insight into this area |
| Impact on veteran | PHC staff believed veterans aged 40–59 years most likely to engagePHC staff believed veterans were largely unaware of the programme and of veteran-specific priority treatment | Greater understanding of veterans needsGreater appreciation of veteran-specific servicesIncreased engagement with PHCSome improvement in help-seeking | Important for PHC staff to have an understanding of veteran-specific services to bridge the gap between patient knowledge and services availableQualitative findings expanded on quantitative data about age and how this might affect help-seeking |
| Impact on practice | Greater appreciation and awareness of veterans' needs | Increased veteran registrationsGreater efforts to code correctlyBetter working environment | Becoming aware of veterans' needs has had a positive impact on motivation and commitment to identify veterans |
| Challenges | COVID-19Identifying veteransPoor secondary servicesKeeping up to date | Identifying veteransPromoting accreditation statusFurther training needs | COVID-19 has impacted footfall, subsequently affecting communicating accreditation status to veteranFurther work required outside of PHC to complement veteran-friendly practicesFuture training should be aimed at all PHC staff, not just veteran leads |
| Positive outcomes | No quantitative data | Increased awareness of veterans' needsGreater understanding of veteran-specific servicesImproved understanding of the priority referral system | N/A, qualitative data provided insight into this area |
N/A = not applicable. PHC = primary health care.