| Not taken seriously |
'I am really angry that my complaint was not taken seriously.' (1130)'I am very angry that I was not taken seriously and have been dismissed as a hysterical person.' (0913)'Then, the doctor said: "and what was the urgent problem again?"' (1108)'What are you doing here? You have only had troubles for a few days now, and the OOH GP is only for emergency care.' (1452)'The doctor cannot find anything wrong and said: "You just have a cry-baby."' (1136) |
| Patronised |
'Then, we were told that we were absolutely not allowed to consult the OOH GP for these complaints.' (0919) |
| Spoken to unpleasantly |
'The doctor did not answer my questions, but barked at me.' (1008) |
| Inappropriate comment |
'This comment was extremely out of place at that time.' (1305) |
| Lack of empathy |
'She examined her with a total lack of empathy.' (1105) |
| Rushed |
'I got the feeling that she was in a great hurry.' (1311) |
| No introduction |
'The doctor did not introduce himself.' (1754) |
| Not shaking hands |
'He did not shake my hand upon entering.' (1106) |
| Arrogant |
'The doctor’s attitude was arrogant and disrespectful.' (1413) |
| Uninterested |
'The doctor was sleepy, inattentive, and uninterested.' (1763) |
| Physical harshness |
'The doctor was very hard-handed.' (0901) |
| Unwanted intimacy |
'My daughter felt she was touched in an unpleasant way.' (1435) |