| Subtheme | Examples |
| Individualised care(n = 12/29 transcripts) | 'They always make you feel like--when you go there, especially the medical side, they make you feel like […] you have their undivided attention and they seem to be--you know, they’re concerned for your wellbeing. It makes you feel good when you go to them, because nothing worse than going to a doctor and feeling like, oh, you’re just a number …' (Centretown patient) |
| CHC is a safe space(n = 6/29 transcripts) | 'Yes, another thing that I find for which I’m very grateful and surprised is how understanding people here are. It’s about one of the very few places that I feel welcome and respected as I am.' (Centretown patient) |
CHC = community health centre.