Table 3. Summary of sentiment analysis scores by user type

	Sentiment score	Average score
User type	-6	-5	-4	-3	-2	-1	0	1	2	3	4	5	6
Consumer	1	2	3	18	44	120	192	57	17	3	0	0	0	–0.42
HCP	0	0	0	7	9	50	131	71	18	9	2	0	0	0.18
Health organisation	0	0	2	16	44	117	278	89	24	9	1	0	0	–0.16
Media	0	0	3	6	26	71	176	59	8	1	0	0	0	–0.21
Other	0	0	0	5	19	46	130	42	6	2	0	0	0	–0.16
Unknown	0	0	5	4	11	35	112	31	7	0	0	0	0	–0.21

HCP = healthcare professional.