| Factors and items | Agreementa(%) | Mean (SD) |
|---|---|---|
| F1. Communication and Safety Climate | ||
| 45.Attending physicians/primary care providers in this office are doing a good job | 77.5 | 4.0 (0.9) |
| 50.Important issues are well communicated at shift changes | 74 | 3.9 (1.2) |
| 04.I would feel safe being treated here as a patient | 70.6 | 3.8 (1.0) |
| 15.This office is a good place to work | 62.4 | 3.5 (1.1) |
| 46.All the personnel in this office take responsibility for patient safety | 60.7 | 3.6 (1.2) |
| 29.I am proud to work at this office | 53.1 | 3.4 (1.2) |
| 05.Medical errors are handled appropriately in this office | 48.6 | 3.3 (1.1) |
| 51.There is widespread adherence to clinical guidelines and evidence-based criteria in this office | 47.4 | 3.2 (1.2) |
| 30.Disagreements in this office are resolved appropriately (that is, not who is right but what is best for the patient) | 46.6 | 3.1 (1.3) |
| 21.The culture in this office makes it easy to learn from the errors of others | 42.9 | 3.0 (1.2) |
| 48.Patient safety is constantly reinforced as the priority in this office | 42.4 | 3.1 (1.4) |
| 08.Working in this office is like being part of a large family | 41.2 | 2.8 (1.4) |
| 41.Morale in this office is high | 40.8 | 3.1 (1.2) |
| 20.I am encouraged by my colleagues to report any patient safety concerns I may have | 38.2 | 3.0 (1.4) |
| F2. Perceptions of Management | ||
| 28.I know the proper channels to direct questions regarding patient safety in this office | 39.1 | 2.8 (1.4) |
| 26.I am provided with adequate, timely information about events in the office that might affect my work | 25.1 | 2.4 (1.3) |
| 06.This office does a good job of training new personnel | 23.1 | 2.3 (1.3) |
| 09.Senior management of this office is doing a good job | 19.1 | 2.4 (1.2) |
| 23.The medical equipment is this office is adequate | 18.6 | 2.1 (1.2) |
| 11.I receive appropriate feedback about my performance | 18.4 | 2.2 (1.2) |
| 10.The management of this office supports my daily efforts | 17.7 | 2.2 (1.2) |
| 14.Briefings are common in this office | 14.3 | 1.9 (1.2) |
| F3. Workload and Clinical Risk | ||
| 31.I am less effective at work when fatigued | 84.1 | 4.2 (1.0) |
| 32.I am more likely to make errors in tense or hostile situations | 62.7 | 3.6 (1.3) |
| 44.I have made errors that had the potential to harm patients | 55.9 | 3.7 (1.3) |
| 57.Fatigue impairs my performance during routine care | 46.3 | 3.0 (1.3) |
| 56.Fatigue impairs my performance during emergency situations (for example, code or cardiac arrest) | 46.2 | 3.0 (1.4) |
| 33.Stress from personal problems adversely affects my performance | 33.5 | 2.7 (1.3) |
| F4. Burnout Risk | ||
| 52.I feel frustrated by my job | 60.6 | 3.7 (1.4) |
| 49.I feel burned out from my work | 51.6 | 3.4 (1.3) |
| 53.I feel I am working too hard on my job | 40.4 | 3.1 (1.3) |
| 01.High levels of workload are common in this office | 11.5 | 2.0 (1.1) |
a Possible answers: agree slightly/agree strongly.