RT Journal Article SR Electronic T1 Virtual care in Ontario community health centres: a cross-sectional study to understand changes in care delivery JF BJGP Open JO BJGP Open FD Royal College of General Practitioners SP BJGPO.2021.0239 DO 10.3399/BJGPO.2021.0239 VO 6 IS 3 A1 Sara Bhatti A1 Simone Dahrouge A1 Laura Muldoon A1 Jennifer Rayner YR 2022 UL http://bjgpopen.org/content/6/3/BJGPO.2021.0239.abstract AB Background There has been a large-scale adoption of virtual delivery of primary care as a result of the COVID-19 pandemic.Aim In this descriptive study, an equity lens is used to explore the impact of transitioning to greater use of virtual care in community health centres (CHCs) across Ontario, Canada.Design & setting A cross-sectional survey was administered and electronic medical record (EMR) data were extracted from 36 CHCs.Method The survey captured CHCs‘ experiences with the increased adoption of virtual care. A longitudinal analysis of the EMR data was conducted to evaluate changes in health service delivery. EMR data were extracted monthly for a period of time before the pandemic (April 2019–February 2020) and during (April 2020–February 2021).Results In comparison with the pre-pandemic period, CHCs experienced a moderate decline in visits made (11%), patients seen (9%), issues addressed (9%), and services provided (15%). During the pandemic period, an average of 54% of visits were conducted virtually, with telephone as the leading virtual modality (96%). Drops in service types ranged from 28%–82%. The distribution of virtual modalities varied according to the provider type. Access to in-person and virtual care did not vary across patient characteristics.Conclusion The results demonstrate a large shift towards virtual delivery while maintaining in-person care. No meaningful differences were found in virtual versus in-person care related to patient characteristics or rurality of centres. Future studies are needed to explore how to best select the appropriate modality for patients and service types.