Abstract
Background Ineffective care planning at the end of life carries high rates of unscheduled hospitalisation and avoidable deaths in hospital. Palliative care registration (PCR) and crucially, care planning, helps improve adverse outcomes. However, identification for registration often occurs late or not at all.
Aim To improve PCR accuracy and uptake by developing an automated digital tool, utilising palliative care process markers, combined with clinical judgement, to identify those with palliative care needs.
Design & setting A primary care based prospective cohort study in Wolverhampton.
Method All adults (n=39,079) were included. A robotic process tool (BOT) identified those not on the PCR using any of five palliative care process markers. BOT positive patients were assessed by GPs for the PCR. Performance metrics for prediction of subsequent 1 year mortality were determined.
Results 546 patients were BOT positive. GPs added 131 patients (24%) to the PCR. This subset had the highest mortality rate (48.1%) compared to; those already on the PCR (37.2%), BOT positive patient who were not added to the PCR (19.5%) and those who were non-registered and BOT negative (0.8%) (P<0.001). The new combined PCR captured 220 (35.5%) of deaths, compared to 25.4% in the original PCR . A ‘digital safety net’ group, comprising those initially on the PCR and all BOT positive patients, accounted for 48.6% of deaths.
Conclusion We developed a robotic process technique combined with GP assessment that yielded higher PCR uptake and accuracy, identifying individuals at-risk for ongoing surveillance.
- Received August 27, 2025.
- Revision received November 19, 2025.
- Accepted December 18, 2025.
- Copyright © 2026, The Authors
This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)






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