Skip to main content

Main menu

  • HOME
  • LATEST ARTICLES
  • ALL ISSUES
  • AUTHORS & REVIEWERS
  • RESOURCES
    • About BJGP Open
    • BJGP Open Accessibility Statement
    • Editorial Board
    • Editorial Fellowships
    • Audio Abstracts
    • eLetters
    • Alerts
    • BJGP Life
    • Research into Publication Science
    • Advertising
    • Contact
  • SPECIAL ISSUES
    • Artificial Intelligence in Primary Care: call for articles
    • Social Care Integration with Primary Care: call for articles
    • Special issue: Telehealth
    • Special issue: Race and Racism in Primary Care
    • Special issue: COVID-19 and Primary Care
    • Past research calls
    • Top 10 Research Articles of the Year
  • BJGP CONFERENCE →
  • RCGP
    • British Journal of General Practice
    • BJGP for RCGP members
    • RCGP eLearning
    • InnovAIT Journal
    • Jobs and careers

User menu

  • Alerts

Search

  • Advanced search
Intended for Healthcare Professionals
BJGP Open
  • RCGP
    • British Journal of General Practice
    • BJGP for RCGP members
    • RCGP eLearning
    • InnovAIT Journal
    • Jobs and careers
  • Subscriptions
  • Alerts
  • Log in
  • Follow BJGP Open on Instagram
  • Visit bjgp open on Bluesky
  • Blog
Intended for Healthcare Professionals
BJGP Open

Advanced Search

  • HOME
  • LATEST ARTICLES
  • ALL ISSUES
  • AUTHORS & REVIEWERS
  • RESOURCES
    • About BJGP Open
    • BJGP Open Accessibility Statement
    • Editorial Board
    • Editorial Fellowships
    • Audio Abstracts
    • eLetters
    • Alerts
    • BJGP Life
    • Research into Publication Science
    • Advertising
    • Contact
  • SPECIAL ISSUES
    • Artificial Intelligence in Primary Care: call for articles
    • Social Care Integration with Primary Care: call for articles
    • Special issue: Telehealth
    • Special issue: Race and Racism in Primary Care
    • Special issue: COVID-19 and Primary Care
    • Past research calls
    • Top 10 Research Articles of the Year
  • BJGP CONFERENCE →
Research

English general practice in a period of change

A mixed methods study of staff and patient perspectives

Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan and Stephen Peckham
BJGP Open 1 October 2025; BJGPO.2025.0069. DOI: https://doi.org/10.3399/BJGPO.2025.0069
Heather Gage
1Surrey Health Economics Centre (SHEC), Faculty of Health and Medical Sciences, University of Surrey, Guildford, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Alice Herron
2Surrey Health Economics Centre (SHEC), Department of Clinical and Experimental Medicine, Faculty of Health and Medical Sciences, University of Surrey, Guildford, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Bridget Jones
2Surrey Health Economics Centre (SHEC), Department of Clinical and Experimental Medicine, Faculty of Health and Medical Sciences, University of Surrey, Guildford, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Simon Bailey
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Amanda Bates
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Rebecca Cassidy
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Catherine Marchand
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • ORCID record for Catherine Marchand
Emily McKean
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Karen Spilsbury
4Faculty of Medicine and Health, University of Leeds, Leeds, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Suzanne H Richards
4Faculty of Medicine and Health, University of Leeds, Leeds, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
John Campbell
5University of Exeter, Exeter, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Rupa Chilvers
6Bold Sparks, Exeter, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Peter Williams
7Department of Mathematics, University of Surrey,, Guildford, Surrey, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Phelim Brady
8Chair of GP Teams Project Service Users Panel, Guildford, Surrey, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Mark Joy
9Royal College of General Practitioners (RCGP) Research and Surveillance Centre (RSC), Nuffield Department of Primary Care Health Sciences, University of Oxford, Radcliffe Observatory, Oxford, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Simon de Lusignan
9Royal College of General Practitioners (RCGP) Research and Surveillance Centre (RSC), Nuffield Department of Primary Care Health Sciences, University of Oxford, Radcliffe Observatory, Oxford, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Stephen Peckham
3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • Article
  • Figures & Data
  • Info
  • eLetters
  • PDF
Loading

Article Information

BJGPO.2025.0069
DOI 
https://doi.org/10.3399/BJGPO.2025.0069
PubMed 
41034142

Published By 
Royal College of General Practitioners
History 
  • Received March 30, 2025
  • Revision received June 10, 2025
  • Accepted June 25, 2025
  • Published online October 1, 2025.

Copyright & Usage 
Copyright © 2025, The Authors This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)

Author Information

  1. Heather Gage1,
  2. Alice Herron2,
  3. Bridget Jones2,
  4. Simon Bailey3,
  5. Amanda Bates3,
  6. Rebecca Cassidy3,
  7. Catherine Marchand3,
  8. Emily McKean3,
  9. Karen Spilsbury4,
  10. Suzanne H Richards4,
  11. John Campbell5,
  12. Rupa Chilvers6,
  13. Peter Williams7,
  14. Phelim Brady8,
  15. Mark Joy9,
  16. Simon de Lusignan9 and
  17. Stephen Peckham3
  1. 1Surrey Health Economics Centre (SHEC), Faculty of Health and Medical Sciences, University of Surrey, Guildford, United Kingdom
  2. 2Surrey Health Economics Centre (SHEC), Department of Clinical and Experimental Medicine, Faculty of Health and Medical Sciences, University of Surrey, Guildford, United Kingdom
  3. 3Centre for Health Services Studies (CHSS), University of Kent, Canterbury, United Kingdom
  4. 4Faculty of Medicine and Health, University of Leeds, Leeds, United Kingdom
  5. 5University of Exeter, Exeter, United Kingdom
  6. 6Bold Sparks, Exeter, United Kingdom
  7. 7Department of Mathematics, University of Surrey,, Guildford, Surrey, United Kingdom
  8. 8Chair of GP Teams Project Service Users Panel, Guildford, Surrey, United Kingdom
  9. 9Royal College of General Practitioners (RCGP) Research and Surveillance Centre (RSC), Nuffield Department of Primary Care Health Sciences, University of Oxford, Radcliffe Observatory, Oxford, United Kingdom
  1. *For correspondence:
    Bridget Jones, b.e.jones{at}surrey.ac.uk

Article usage

Article usage: October 2025 to October 2025

AbstractFullPdf
Oct 20252990143

Statistics from Altmetric.com

Back to top
Previous ArticleNext Article

Latest Articles

Download PDF
Email Article

Thank you for recommending BJGP Open.

NOTE: We only request your email address so that the person to whom you are recommending the page knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
English general practice in a period of change
(Your Name) has forwarded a page to you from BJGP Open
(Your Name) thought you would like to see this page from BJGP Open.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Citation Tools
Accepted Manuscript
English general practice in a period of change
Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan, Stephen Peckham
BJGP Open 1 October 2025; BJGPO.2025.0069. DOI: 10.3399/BJGPO.2025.0069

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Share
Accepted Manuscript
English general practice in a period of change
Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan, Stephen Peckham
BJGP Open 1 October 2025; BJGPO.2025.0069. DOI: 10.3399/BJGPO.2025.0069
del.icio.us logo Facebook logo Mendeley logo Bluesky logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One
  • Mendeley logo Mendeley

Jump to section

  • Top
  • Article
  • Figures & Data
  • Info
  • eLetters
  • PDF

Keywords

  • general practice
  • surveys and questionnaires
  • Focus Groups Online / Virtual
  • Appointments and Scheduling

More in this TOC Section

  • Experiences of general practitioners in Germany with incretin mimetics: a qualitative study
  • Scoping the patient-safety implications of AI-based communication with migrants in general practice
  • The PPC-17 survey identifies 8 to 17 years old children at risk of suffering from school bullying: An implementation study in a primary care setting
Show more Research

Related Articles

Cited By...

Intended for Healthcare Professionals

 
 

British Journal of General Practice

NAVIGATE

  • Home
  • Latest articles
  • Authors & reviewers
  • Accessibility statement

RCGP

  • British Journal of General Practice
  • BJGP for RCGP members
  • RCGP eLearning
  • InnovAiT Journal
  • Jobs and careers

MY ACCOUNT

  • RCGP members' login
  • Terms and conditions

NEWS AND UPDATES

  • About BJGP Open
  • Alerts
  • RSS feeds
  • Facebook
  • Twitter

AUTHORS & REVIEWERS

  • Submit an article
  • Writing for BJGP Open: research
  • Writing for BJGP Open: practice & policy
  • BJGP Open editorial process & policies
  • BJGP Open ethical guidelines
  • Peer review for BJGP Open

CUSTOMER SERVICES

  • Advertising
  • Open access licence

CONTRIBUTE

  • BJGP Life
  • eLetters
  • Feedback

CONTACT US

BJGP Open Journal Office
RCGP
30 Euston Square
London NW1 2FB
Tel: +44 (0)20 3188 7400
Email: bjgpopen@rcgp.org.uk

BJGP Open is an editorially-independent publication of the Royal College of General Practitioners

© 2025 BJGP Open

Online ISSN: 2398-3795