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Research

An evaluation of the veteran friendly practice accreditation programme

Alan Finnegan, Kate Salem, Lottie Ainsworth-Moore, Rebecca Randles, Lauren West, Robin Simpson and Veronica Benedicta Grant
BJGP Open 6 April 2022; BJGPO.2022.0012. DOI: https://doi.org/10.3399/BJGPO.2022.0012
Alan Finnegan
1 University of Chester, Chester, United Kingdom
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Kate Salem
1 University of Chester, Chester, United Kingdom
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Lottie Ainsworth-Moore
1 University of Chester, Chester, United Kingdom
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Rebecca Randles
1 University of Chester, Chester, United Kingdom
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Lauren West
1 University of Chester, Chester, United Kingdom
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Robin Simpson
2 Hampton Surgery, Fentham Hall, Marsh Lane, Solihull, United Kingdom
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Veronica Benedicta Grant
3 Darley Dale Medical Centre, Matlock, United Kingdom
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Abstract

Background The Royal College of General Practitioners Veteran Friendly Practice Accreditation Programme launched in 2019, aiming to allow practices to better identify, treat and refer veterans, where appropriate, to dedicated NHS services.

Aim Evaluate the effectiveness of the accreditation programme, focusing on benefits for the veteran, the practice and the delivery of the programme itself.

Design & setting The study evaluated the views of Veteran Friendly Accredited GP Practices across England.

Method Mixed-methods study collecting data via an online survey from 232 accredited Primary Healthcare (PHC) staff and 15 semi-structured interviews with PHC Veteran Leads. Interviews were analysed using modified Grounded Theory.

Results 99% (N=228) of respondents would recommend the programme, 77% (N=124) reported improved awareness and 84% (N=193) a better understanding of veteran’s needs. 72% (N=166) identified benefits for veterans who were engaging more with PHC but participants felt more time was needed, largely due to the Covid-19 pandemic, to fully assess the impact of the programme on help-seeking behaviour. Challenges included identifying veterans already registered, promoting the accreditation process and ensuring all PHC staff were kept up to date with veteran issues.

Conclusions The programme has increased signposting to veteran specific services and greater understanding of the NHS priority referral criteria for veterans. Recording of veteran status has improved and there was evidence of a better medical record coding system in PHC practices. These findings add to the limited empirical evidence exploring veteran engagement in PHC and demonstrate how accreditation results in better treatment and identification of veterans.

  • Health promotion and prevention
  • Mental health (general)
  • Received January 24, 2022.
  • Revision received March 15, 2022.
  • Accepted February 22, 2022.
  • Copyright © 2022, The Authors

This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)

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Accepted Manuscript
An evaluation of the veteran friendly practice accreditation programme
Alan Finnegan, Kate Salem, Lottie Ainsworth-Moore, Rebecca Randles, Lauren West, Robin Simpson, Veronica Benedicta Grant
BJGP Open 6 April 2022; BJGPO.2022.0012. DOI: 10.3399/BJGPO.2022.0012

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Accepted Manuscript
An evaluation of the veteran friendly practice accreditation programme
Alan Finnegan, Kate Salem, Lottie Ainsworth-Moore, Rebecca Randles, Lauren West, Robin Simpson, Veronica Benedicta Grant
BJGP Open 6 April 2022; BJGPO.2022.0012. DOI: 10.3399/BJGPO.2022.0012
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Keywords

  • Health promotion and prevention
  • Mental health (general)

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