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Research

COVID-19 and patient-reported experience of general practice in England: an evaluation study

Paul Allanson and Paul Logan
BJGP Open 2025; 9 (4): BJGPO.2024.0209. DOI: https://doi.org/10.3399/BJGPO.2024.0209
Paul Allanson
1 School of Business, University of Dundee, Dundee, UK
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  • For correspondence: p.f.allanson{at}dundee.ac.uk
Paul Logan
2 School of Economics, University of Edinburgh, Edinburgh, UK
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Article Figures & Data

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    Figure 1. Violin plots of annual GP practice-level changes in healthcare quality. Source: own calculations from GPPS data. GPPS = GP Patient Survey

Tables

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    Table 1. Sample characteristics
    201820192020202120222023
    Total completed GPPS questionnaires850 206770 512739 637770 512719 137759 149
    National response rate (%) 34.1 33.1 31.7 35.1 29.1 28.6
    All general practices in GPPS725469996821665865076418
    Cross-sectional sample size718569266734659164626401
    Balanced panel: consecutive pairs of years~69236728658464586372
    2018 year~69236726657964486362
    • Source: own calculations from the GPPS data. GPPS = GP Patient Survey

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    Table 2. Overall experience of GP practice, England 2018–2023
    201820192020202120222023
    National overall experience profilesPercentages
    Very good} Good46.2045.1743.5748.2437.6736.79
    Fairly good37.5637.7638.2034.7334.7134.53
    Neither good nor bad10.2110.6011.2210.3614.0014.53
    Fairly bad4.154.424.744.298.068.36
    Very bad1.882.062.282.375.565.79
    National healthcare quality change (HQC) indicesPercentage points
    HQC from previous year~–1.34–1.994.47–14.78–1.30
    0.100.100.100.090.08
    HQC from 2018~–1.34–3.321.21–13.89–15.22
    0.100.090.120.100.10
    Change in ‘Good’ percentage from previous year~–0.83–1.161.21–10.59–1.06
    0.060.070.080.070.09
    Change in ‘Good’ percentage from 2018~–0.83–1.99–0.79–11.38–12.44
    0.060.060.070.080.08
    • Source: own calculations from GPPS data. Monte Carlo simulated standard errors based on 50 trials are in italics. GPPS = GP Patient Survey. HQC = healthcare quality change

Supplementary Data

  • PA_10.3399BJGPO.2024.0209_supp_v1.pdf -

    Supplementary material is not copyedited or typeset, and is published as supplied by the author(s). The author(s) retain(s) responsibility for its accuracy. 

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COVID-19 and patient-reported experience of general practice in England: an evaluation study
Paul Allanson, Paul Logan
BJGP Open 2025; 9 (4): BJGPO.2024.0209. DOI: 10.3399/BJGPO.2024.0209

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COVID-19 and patient-reported experience of general practice in England: an evaluation study
Paul Allanson, Paul Logan
BJGP Open 2025; 9 (4): BJGPO.2024.0209. DOI: 10.3399/BJGPO.2024.0209
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Keywords

  • COVID-19
  • quality assurance
  • social sciences
  • statistics

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