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Research

Impact of the COVID-19 pandemic on medical office assistants (MOAs) working in primary care: a qualitative study

Jennifer K Johnson, Bridget L Ryan, Amanda L Terry and Judith Belle Brown
BJGP Open 2025; 9 (2): BJGPO.2024.0151. DOI: https://doi.org/10.3399/BJGPO.2024.0151
Jennifer K Johnson
1 Department of Family Medicine, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
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  • For correspondence: jjohn382{at}uwo.ca
Bridget L Ryan
2 Department of Family Medicine, Department of Epidemiology and Biostatistics, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
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Amanda L Terry
3 Department of Family Medicine, Department of Epidemiology and Biostatistics, Schulich Interfaculty Program in Public Health, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
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Judith Belle Brown
4 Department of Family Medicine, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
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Article Information

vol. 9 no. 2 BJGPO.2024.0151
DOI 
https://doi.org/10.3399/BJGPO.2024.0151
PubMed 
39528271

Published By 
Royal College of General Practitioners
History 
  • Received June 21, 2024
  • Revision received September 20, 2024
  • Accepted November 4, 2024
  • Published online July 23, 2025.

Article Versions

  • Previous version (November 11, 2024 - 06:29).
  • Previous version (May 7, 2025 - 02:51).
  • You are viewing the most recent version of this article.
Copyright & Usage 
Copyright © 2025, The Authors This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)

Author Information

  1. Jennifer K Johnson1,*,
  2. Bridget L Ryan2,
  3. Amanda L Terry3 and
  4. Judith Belle Brown4
  1. 1 Department of Family Medicine, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
  2. 2 Department of Family Medicine, Department of Epidemiology and Biostatistics, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
  3. 3 Department of Family Medicine, Department of Epidemiology and Biostatistics, Schulich Interfaculty Program in Public Health, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
  4. 4 Department of Family Medicine, Schulich School of Medicine and Dentistry, Western University, Ontario, Canada
  1. ↵ *For correspondence:
    Jennifer K Johnson, jjohn382{at}uwo.ca
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Impact of the COVID-19 pandemic on medical office assistants (MOAs) working in primary care: a qualitative study
Jennifer K Johnson, Bridget L Ryan, Amanda L Terry, Judith Belle Brown
BJGP Open 2025; 9 (2): BJGPO.2024.0151. DOI: 10.3399/BJGPO.2024.0151

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Impact of the COVID-19 pandemic on medical office assistants (MOAs) working in primary care: a qualitative study
Jennifer K Johnson, Bridget L Ryan, Amanda L Terry, Judith Belle Brown
BJGP Open 2025; 9 (2): BJGPO.2024.0151. DOI: 10.3399/BJGPO.2024.0151
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Keywords

  • Qualitative research
  • Family Medicine
  • professions allied to medicine (PAMs)
  • Primary Healthcare
  • General Practice
  • medical receptionists
  • medical office assistants

More in this TOC Section

  • Improving general practitioner involvement in care home End-of-Life care. A systematic literature review and narrative synthesis
  • A mixed-methods qualitative study of Northern Ireland GP specialty trainees’ clinical confidence and teaching expectations in musculoskeletal medicine
  • Accuracy and suitability of eating disorder screening tools for binge eating disorder and bulimia nervosa in a primary care setting: a systematic review and narrative summary
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