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Research

’Stuck or unstable’ — partnerships between GPs and patients with complex chronic conditions: A qualitative study

Mads Aage Toft Kristensen, Mette Bech Risør, Andreas Søndergaard Heltberg, Tora Grauers Willadsen and Ann Dorrit Guassora
BJGP Open 2025; 9 (2): BJGPO.2024.0146. DOI: https://doi.org/10.3399/BJGPO.2024.0146
Mads Aage Toft Kristensen
1 Centre for General Practice, The Research Unit for General Practice in Copenhagen, Slagelse and Køge and Section for General Practice, Department of Public Health, University of Copenhagen, Copenhagen, Denmark
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  • For correspondence: lsd632{at}sund.ku.dk
Mette Bech Risør
1 Centre for General Practice, The Research Unit for General Practice in Copenhagen, Slagelse and Køge and Section for General Practice, Department of Public Health, University of Copenhagen, Copenhagen, Denmark
2 General Practice Research Unit, Department of Community Medicine, UiT The Arctic University of Norway, Tromsø, Norway
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Andreas Søndergaard Heltberg
1 Centre for General Practice, The Research Unit for General Practice in Copenhagen, Slagelse and Køge and Section for General Practice, Department of Public Health, University of Copenhagen, Copenhagen, Denmark
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Tora Grauers Willadsen
1 Centre for General Practice, The Research Unit for General Practice in Copenhagen, Slagelse and Køge and Section for General Practice, Department of Public Health, University of Copenhagen, Copenhagen, Denmark
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Ann Dorrit Guassora
1 Centre for General Practice, The Research Unit for General Practice in Copenhagen, Slagelse and Køge and Section for General Practice, Department of Public Health, University of Copenhagen, Copenhagen, Denmark
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Article Figures & Data

Tables

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    Table 1. Characteristics of the GPs in the study (n = 12)
    CharacteristicValue
    Median age (range), years 56 (37–69)
    Gender, male/female, n 6/6
    Median seniority (range), years 16 (1–41)
    Practice size
    1 GP6
    2–3 GPs5
    >3 GPs1
    Practice location
    Semirural, <50004
    Urban, >50008
    Distance to Hospital
    <30 minutes’ drive (range, minutes)5 (2–27)
    >30 minutes’ drive (range, minutes)7 (35–51)
    • View popup
    Table 2. Characteristics of the 36 case patients identified by the GPs and the 12 interviewed patients
    CharacteristicCase patients (n = 36)Interviewed patients (n = 12)
    Mean age (range), years 62.5 (37–81)59.2 (37–72)
    Gender, male/female, n (%) 21/15 (58/42)8/4 (67/33)
    Chronic conditions, n (%)
    Diabetes36 (100)12 (100)
    Heart disease18 (50)6 (50)
    Mental disordera 16 (44)5 (42)
    Obesity14 (39)5 (42)
    Addiction9 (25)5
    Musculoskeletal8 (22)4
    Respiratory disease4 (11)1
    • aSuch as anxiety, bipolar disorder, and PTSD.

    • View popup
    Table 3. Example of a stuck patient–GP collaboration
    Thomas is a retired carpenter in his late 60s with diabetes and well-treated prostate cancer. Both his mother and sister were alcoholic and died at a younger age. He visits the GP on a regular basis and seems occupied with his health in terms of medication and monitoring blood sugar levels. However, his diabetes is badly regulated and he has significant complications in the eyes and the kidneys. The GP has tried to motivate Thomas to take better care of his diabetes in terms of eating healthier and exercising. Nonetheless, Thomas’ lifestyle is unchanged and the GP is frustrated, because the complications could have been prevented. Thomas is very happy about the collaboration with the GP. His GP feels powerless witnessing the continuing disease progression. (Dyad A)
    • View popup
    Table 4. Example of an unstable patient–GP collaboration
    Harry is a middle-aged business man with possible bipolar disorder and periodic alcohol overuse. He also has type 2 diabetes and chronic lower back pain. Last year, Harry and his GP had disagreements about the regulation of his diabetes. Harry thought that the GP should be able to regulate the diabetes better with new medication, but the GP felt that Harry should do more to eat healthier and lose weight. For some time, they did not talk and Harry expressed his discontent to the other staff members in the general practice, but slowly the relationship was restored and Harry decides that it would not be worth finding another GP to start it all over. However, Harry explains that he has put his diabetes completely on the shelf until the mental health stuff is in place. The GP and Harry have agreed to refer him to a psychiatrist. (Dyad I)
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’Stuck or unstable’ — partnerships between GPs and patients with complex chronic conditions: A qualitative study
Mads Aage Toft Kristensen, Mette Bech Risør, Andreas Søndergaard Heltberg, Tora Grauers Willadsen, Ann Dorrit Guassora
BJGP Open 2025; 9 (2): BJGPO.2024.0146. DOI: 10.3399/BJGPO.2024.0146

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’Stuck or unstable’ — partnerships between GPs and patients with complex chronic conditions: A qualitative study
Mads Aage Toft Kristensen, Mette Bech Risør, Andreas Søndergaard Heltberg, Tora Grauers Willadsen, Ann Dorrit Guassora
BJGP Open 2025; 9 (2): BJGPO.2024.0146. DOI: 10.3399/BJGPO.2024.0146
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Keywords

  • Comorbidity
  • general practice
  • Patient perspectives
  • qualitative research

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  • Parental health seeking behaviour, knowledge and expectations around ear infection symptoms in children
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