Article Figures & Data
Figures
- Figure 1. Schematic presentation of the data collection process
Tables
- Table 1. Demographic characteristics of nine patients who attended a general practice clinic with a low socioeconomic background (2021–2022)
Patient number Sex Age, years Type of low SES status Length of living with a chronic disease, years GP P1 Female 45–54 PHL >10 GP1 P2 Male 45–54 P NA GP1 P3 Female 35–44 PHL >10 GP1 P4 Female 75–84 P 5–10 GP2 P5 Female 75–84 P NA GP3 P6 Female 25–34 U >10 GP4 P7 Female 45–54 P 5–10 GP4 P8 Female 65–74 H 5–10 GP3 P9 Female 65–74 P >10 GP3 H = healthcare card holder. L = live in low-income household. NA = not available. P = received government pension. SES = socioeconomic. U = unemployed.
- Table 2. Key categories and respective sub-codes for what makes up a good consultation experience from the perspective of patients from a low socioeconomic background
Categories Codes The doctor’s demeanour and how the patient was made to feel during the consultation drove their engagement Doctor’s demeanour or patient’s feelings Doctor is easy to talk to
Patient feels comfortable
Patient feels safe
Patient feels listened to by doctor
Doctor is caring in attitude
Doctor is patient
Friendly and personable attitude by doctor
An established and collaborative therapeutic relationship was of high importance to patients Therapeutic relationship Attentiveness by doctor to details and needs of patient
Can laugh together
Consistency by doctor across consultations
Long therapeutic relationship
Trust
Patient-centred management Doctor advocates for patient
Checks on patient outside of working hours
Follows up on previous management decisions
Patient involved in management decisions
Creation of realistic management plans
A doctor’s therapeutic skillset was integral to patient confidence and comfort Therapeutic skillset Communicative with specialists
Positive health outcome from management decision
Offers referral
Doctor engages with difficult topics
Positive perception of doctor’s competency
Positive perception of doctor’s thoroughness
Patients appreciated verbal and non-verbal communication techniques Verbal techniques Clear and understandable explanations
Thorough explanations
Patient feels comfortable asking questions
Doctor willing to repeat information as needed
Non-verbal techniques Use of computer
Showcasing they are listening
Showcasing they have time
Using visual aids in consultation
Supplementary Data
- NM_10.3399BJGPO.2023.0160_supp.pdf -
Supplementary material is not copyedited or typeset, and is published as supplied by the author(s). The author(s) retain(s) responsibility for its accuracy.
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