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Research

Patient experiences during the COVID-19 pandemic: a qualitative study in Dutch primary care

Maarten Homburg, Daan Brandenbarg, Tim olde Hartman, Lotte Ramerman, Gina Beugel, Corinne Rijpkema, Robert Verheij, Marjolein Berger and Lilian Peters
BJGP Open 2022; 6 (4): BJGPO.2022.0038. DOI: https://doi.org/10.3399/BJGPO.2022.0038
Maarten Homburg
1 Department of General Practice and Elderly Care Medicine, University of Groningen, University Medical Center Groningen (UMCG), Groningen, The Netherlands
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  • ORCID record for Maarten Homburg
  • For correspondence: t.m.homburg@umcg.nl
Daan Brandenbarg
1 Department of General Practice and Elderly Care Medicine, University of Groningen, University Medical Center Groningen (UMCG), Groningen, The Netherlands
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Tim olde Hartman
2 Department of Primary and Community Care, Radboud University Nijmegen Medical Center, Radboud institute of Health Sciences, Nijmegen, The Netherlands
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Lotte Ramerman
3 Nivel, Netherlands Institute for Health Services Research (Nivel), Utrecht, The Netherlands
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Gina Beugel
1 Department of General Practice and Elderly Care Medicine, University of Groningen, University Medical Center Groningen (UMCG), Groningen, The Netherlands
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Corinne Rijpkema
3 Nivel, Netherlands Institute for Health Services Research (Nivel), Utrecht, The Netherlands
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Robert Verheij
3 Nivel, Netherlands Institute for Health Services Research (Nivel), Utrecht, The Netherlands
4 Tilburg School of Social and Behavioral Sciences, Tilburg University, Tilburg, The Netherlands
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Marjolein Berger
1 Department of General Practice and Elderly Care Medicine, University of Groningen, University Medical Center Groningen (UMCG), Groningen, The Netherlands
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Lilian Peters
1 Department of General Practice and Elderly Care Medicine, University of Groningen, University Medical Center Groningen (UMCG), Groningen, The Netherlands
5 Amsterdam University Medical Center, Vrije Universiteit Amsterdam, Midwifery Science, AVAG, Amsterdam Public Health, Amsterdam, The Netherlands
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    Figure 1. Subdivision of patient experiences in positive and negative experiences, and subsequent consequences according to the patients

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    Table 1. Characteristics of the interviewed patients (n = 28)
    IDSexAge, yearsEducationRegionCOVID-19ContactaOOHChronic condition
    1Male66MiddleNorthNoT, CNoOncological
    2Female75HighNorthNoTNoDiabetes
    3Female38MiddleSouthNoT, CNoGastrointestinal
    4Male50HighSouthNoCYesMental health
    5Female57MiddleNorthNoT, CNoOncological
    6Male51LowSouthNoCNoDiabetes, COPD, cardiovascular
    7Male71HighNorthNoCNoNone
    8Male91HighSouthNoC, VNoOncological
    9Female55MiddleSouthNoT, CNoCOPD, cardiovascular
    10Male57HighNorthNoNoneNoNone
    11Female59LowSouthNoCNoGastrointestinal
    12Male81HighNorthNoTNoDiabetes
    13Female55HighSouthNoT, CNoCOPD, musculoskeletal
    14Female38MiddleNorthNoT, CNoMusculoskeletal
    15Female33HighNorthNoT, CYesMental health
    16Female52MiddleNorthNoT, CNoMusculoskeletal
    17Female55HighNorthYesT, CYesCOPD
    18Female45MiddleNorthYesT, CNoNone
    19Male65MiddleNorthYesT, C, VYesNone
    20Male45HighMiddleYesT, C, V, CINoCOPD
    21Male72LowNorthNoT, CNoNone
    22Female36HighMiddleYesT, CYesNone
    23Female68MiddleNorthNoT, CYesCardiovascular
    24Female64MiddleNorthNoTNoNone
    25Male59HighNorthYesT, V, CIYesNone
    26Woman27HighSouthYesTNoNone
    27Male60LowMiddleYesT, CYesCOPD, cardiovascular
    28Male51HighMiddleYesT, C,YesNone
    • aType of contact: T = telephone; C = regular consultation; V = visit at home; CI = consultation at specific infection location. COPD = chronic obstructive pulmonary disease. OOH = out of hours.

Supplementary Data

  • Homburg_BJGPO.2022.0038_supp.pdf -

    Supplementary material is not copyedited or typeset, and is published as supplied by the author(s). The author(s) retain(s) responsibility for its accuracy.

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Patient experiences during the COVID-19 pandemic: a qualitative study in Dutch primary care
Maarten Homburg, Daan Brandenbarg, Tim olde Hartman, Lotte Ramerman, Gina Beugel, Corinne Rijpkema, Robert Verheij, Marjolein Berger, Lilian Peters
BJGP Open 2022; 6 (4): BJGPO.2022.0038. DOI: 10.3399/BJGPO.2022.0038

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Patient experiences during the COVID-19 pandemic: a qualitative study in Dutch primary care
Maarten Homburg, Daan Brandenbarg, Tim olde Hartman, Lotte Ramerman, Gina Beugel, Corinne Rijpkema, Robert Verheij, Marjolein Berger, Lilian Peters
BJGP Open 2022; 6 (4): BJGPO.2022.0038. DOI: 10.3399/BJGPO.2022.0038
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Keywords

  • continuity of patient care
  • health services accessibility
  • primary health care
  • COVID-19
  • Healthcare Utilisation

More in this TOC Section

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  • “We’re all in the same boat… some of us just have more holes in their boat”: a qualitative interview study primary care staff views of Deep End Cymru
  • General practitioner characteristics and video use in out-of-hours primary care: a register-based study
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