Online and telephone access to general practice: a cross-sectional patient survey

Article Figures & Data

Table 1. Practice characteristics

^a1 = most deprived. ^bWest Midlands BAMO population: 17.4%.²⁹^cHighest: 82.1%; lowest: 1.0%. BAMO = Black, Asian, Mixed, and Other. IMD = Index of Multiple Deprivation.

Table 2. Characteristics of responders

		n	%
Age, years,n =2756	18–34	248	9.0
	35–54	680	24.7
	55–64	589	21.4
	65–74	723	26.2
	≥75	516	18.7
Sex,n =2757	Male	1181	42.8
	Female	1567	56.8
	Prefer not to say	9	0.3
Ethnic group,n =2728	White	2496	91.5
Ethnic group,n =2728	BAMO	232	8.5
Education,n =2657	No formal qualifications	419	15.8
	Secondary level	386	14.5
	Further	588	22.1
	Higher	1115	42.0
	Still studying	18	0.7
	Other	131	4.9
Parent or guardian for any young person aged <16 years living at home,n =2706	Yes	402	14.9
	No	2304	85.1
Caring responsibilities for family or friends,n =2695	No	2112	78.4
	Yes (≤9 hours/week)	334	12.4
	Yes (≥10 hours/week)	249	9.2
Health status: long-term physical or mental health conditions, disabilities, or illnesses,n =2647	Yes	1360	51.4
	No	1287	48.6
Frequency of using general practice services in past 12months,n =2748	0	255	9.3
	1–5	1652	60.1
	>5	841	30.6
Internet use in the past 3months,n =2646	Daily	1788	67.6
	Less than daily	420	15.9
	Never	438	16.6

Table 3. Awareness and use of online services

	Awareness, n = 2715	Use, n = 2674
	n	%	n	%
Any online service	1651	60.8	811	30.3
Booking appointments	1479	54.5	552	20.6
Ordering repeat prescriptions	1362	50.2	584	21.8
Accessing medical records	629	23.2	172^a	7.8
	Awareness, n=2628		Use, n=2697
Private online general practice services	657	25.0	126	4.7
Private online GP consultations	451	17.2	32	1.2

BJGPO.2020.0179.pdf -
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