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Research

Patient complaints in general practice seen through the lens of professionalism: a retrospective observational study

Pieter C Barnhoorn, Geurt TJM Essers, Vera Nierkens, Mattijs E Numans, Walther NKA van Mook and Anneke WM Kramer
BJGP Open 2021; 5 (3): BJGPO.2020.0168. DOI: https://doi.org/10.3399/BJGPO.2020.0168
Pieter C Barnhoorn
1 Department of Public Health and Primary Care, Leiden University Medical Center, Leiden, The Netherlands
MD
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  • For correspondence: P.C.Barnhoorn{at}lumc.nl
Geurt TJM Essers
2 The Netherlands’ Network of the GP Specialty Training Institutes, Utrecht, The Netherlands
MSc, PhD
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Vera Nierkens
1 Department of Public Health and Primary Care, Leiden University Medical Center, Leiden, The Netherlands
MSc, PhD
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Mattijs E Numans
1 Department of Public Health and Primary Care, Leiden University Medical Center, Leiden, The Netherlands
MD, PhD
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Walther NKA van Mook
3 Department of Intensive Care Medicine and Academy for Postgraduate Medical Training, Maastricht University Medical Centre, Maastricht, The Netherlands
4 School of Health Professions Education, Maastricht University, Maastricht, The Netherlands
MD, PhD
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Anneke WM Kramer
1 Department of Public Health and Primary Care, Leiden University Medical Center, Leiden, The Netherlands
MD, PhD
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Article Information

vol. 5 no. 3 BJGPO.2020.0168
DOI 
https://doi.org/10.3399/BJGPO.2020.0168
PubMed 
33589467

Published By 
Royal College of General Practitioners
History 
  • Received October 17, 2020
  • Accepted November 13, 2020
  • Published online June 30, 2021.

Article Versions

  • Previous version (February 15, 2021 - 02:51).
  • Previous version (April 13, 2021 - 16:30).
  • You are viewing the most recent version of this article.
Copyright & Usage 
Copyright © 2021, The Authors This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)

Author Information

  1. Pieter C Barnhoorn, MD1,*,
  2. Geurt TJM Essers, MSc, PhD2,
  3. Vera Nierkens, MSc, PhD1,
  4. Mattijs E Numans, MD, PhD1,
  5. Walther NKA van Mook, MD, PhD3,4 and
  6. Anneke WM Kramer, MD, PhD1
  1. 1 Department of Public Health and Primary Care, Leiden University Medical Center, Leiden, The Netherlands
  2. 2 The Netherlands’ Network of the GP Specialty Training Institutes, Utrecht, The Netherlands
  3. 3 Department of Intensive Care Medicine and Academy for Postgraduate Medical Training, Maastricht University Medical Centre, Maastricht, The Netherlands
  4. 4 School of Health Professions Education, Maastricht University, Maastricht, The Netherlands
  1. ↵ *For correspondence:
    Pieter C Barnhoorn, P.C.Barnhoorn{at}lumc.nl
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Patient complaints in general practice seen through the lens of professionalism: a retrospective observational study
Pieter C Barnhoorn, Geurt TJM Essers, Vera Nierkens, Mattijs E Numans, Walther NKA van Mook, Anneke WM Kramer
BJGP Open 2021; 5 (3): BJGPO.2020.0168. DOI: 10.3399/BJGPO.2020.0168

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Patient complaints in general practice seen through the lens of professionalism: a retrospective observational study
Pieter C Barnhoorn, Geurt TJM Essers, Vera Nierkens, Mattijs E Numans, Walther NKA van Mook, Anneke WM Kramer
BJGP Open 2021; 5 (3): BJGPO.2020.0168. DOI: 10.3399/BJGPO.2020.0168
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Keywords

  • general practice
  • after-hours care
  • patient complaints
  • retrospective observational studies
  • professionalism
  • professional development
  • professional identity formation

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