Experiences of GP trainees in undertaking telephone consultations: a mixed-methods study

Umar Chaudhry; Judith Ibison; Tess Harris; Imran Rafi; Miles Johnston; Tim Fawns

doi:10.3399/bjgpopen20X101008

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Figure 1. Confidence to work independently and prior training received across different aspects of telephone consultations
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Figure 2. Relationship between percentage training received and the confidence to work independently for telephone consultations.
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Figure 3. Reasons for positive and negative experiences with telephone consultations from questionnaire data.
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Figure 4. Factors shaping in-hours and out-of-hours training: barriers and facilitators.

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Table 1. Demographic findings for survey and semi-structured interviews

Characteristic	Frequency, n (%)
Survey responders (n = 100)
Sex	Male	25 (25)
	Female	75 (75)
Age, years	25–29	50 (50)
	30–34	38 (38)
	≥35	12 (12)
Practice population	0–5000	9 (9)
	5001–10000	37 (37)
	10 001–15 000	34 (34)
	15 001–20 000	18 (18)
	>20 000	2 (2)
Stage of training	ST1	32 (32)
	ST2	29 (29)
	ST3	36 (36)
	ST4	3 (3)
Current VTS region	North Central	62 (62)
	North East	62 (62)
Semi-structured interview participants (n = 10)
Stage of training	ST1	3 (30)
	ST2	1 (10)
	ST3	4 (40)
	ST4	2 (20)
Current VTS region	North Central	7 (70)
	North East	3 (30)

ST = specialty training (stage). VTS = vocational training scheme

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Table 2. Relationship between in-hours and out-of-hours experience, with overall confidence, and satisfaction with supervision and feedback

	Overall confidence in telephone consultations		Satisfaction with supervision received		Satisfaction with feedback received
	ρ	P value	ρ	P value	ρ	P value
*In-hours* Average number of months	0.65	<0.01	0.11	0.37	0.07	0.56
*In-hours* Average number of contacts per session	0.39	<0.01	<0.01	0.98	0.02	0.88
*Out-of-hours* Average number of months	0.52	<0.01	0.50	<0.01	0.56	<0.01
*Out-of-hours* Average number of contacts per session	0.58	<0.01	0.41	<0.01	0.49	<0.01

Spearman rank sum correlations were used to estimate ρ values.

Supplementary Data

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