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Research

Assessing patient satisfaction with a microsuction service in general practice: a comparative study

Ruairi Hasson, Eoin McDermott, Karena Hanley, Camilla Carroll and Claire Collins
BJGP Open 2019; 3 (2): bjgpopen19X101649. DOI: https://doi.org/10.3399/bjgpopen19X101649
Ruairi Hasson
1 GP Registrar, Irish College of General Practitioners, Dublin, Ireland
MSc, MICGP, MRCS, DRCOG, DTMH
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  • For correspondence: rnhasson{at}hotmail.com
Eoin McDermott
2 GP Registrar, Irish College of General Practitioners, Dublin, Ireland
MICGP, DCP, DOWH, ECEPC
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Karena Hanley
3 National Director of GP Training, Irish College of General Practitioners, Dublin, Ireland
MICGP, FRCGP, DCH
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Camilla Carroll
4 National Lead for ENT Education in Primary Care, Royal College of Surgeons Ireland, Dublin, Ireland
MD, FRCSI, FRCS (OTO), FRCS (ORLHNS)
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Claire Collins
5 Director of Research & Innovation, Irish College of General Practitioners, Dublin, Ireland
PhD
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Article Figures & Data

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    Figure 1. . Number of patients in each of the groups (pre-intervention, intervention, and control)

Tables

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  • Areas of assessment
    General satisfaction
    Technical quality
    Interpersonal manner
    Communication
    Financial aspects
    Time spent with doctor
    Accessibility and convenience
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    Table 1. Average (mean) Likert scales in each of seven areas for the three groups, and Kruskal-Wallace test of significance
    Wax and otitis externaSatisfactionTechnical qualityInterpersonal mannerCommunicationFinancial aspectsTime spent with doctorAccessibility and
    convenience
    GP-intervention group4.404.434.434.494.044.103.84
    Pre-intervention group4.354.104.304.373.754.163.64
    RVEEH control3.963.773.974.043.813.743.44
    Kruskal-Wallace difference test of significancea P<0.002 P<0.000 P<0.000 P<0.000 P<0.000 P<0.02 P<0.03
    • RVEEH = Royal Victoria Eye and Ear Hospital, Dublin.

    • ↵a Between GP-intervention and RVEEH care.

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Assessing patient satisfaction with a microsuction service in general practice: a comparative study
Ruairi Hasson, Eoin McDermott, Karena Hanley, Camilla Carroll, Claire Collins
BJGP Open 2019; 3 (2): bjgpopen19X101649. DOI: 10.3399/bjgpopen19X101649

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Assessing patient satisfaction with a microsuction service in general practice: a comparative study
Ruairi Hasson, Eoin McDermott, Karena Hanley, Camilla Carroll, Claire Collins
BJGP Open 2019; 3 (2): bjgpopen19X101649. DOI: 10.3399/bjgpopen19X101649
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Keywords

  • Patient satisfaction
  • general practice
  • otolaryngology
  • cerumen
  • otitis externa
  • delivery of health care
  • integrated

More in this TOC Section

  • UK primary care teams and social determinants of health intervention: a qualitative study
  • Deprivation and primary care network performance: a national cross-sectional study of the Investment and Impact Fund scheme
  • Sociodemographic and clinical determinants of general practice consultation frequency among regular patients in Australia: a national study
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