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Research

A consultation-level intervention to improve care of frequently attending patients: a cluster randomised controlled feasibility trial

Rebecca K Barnes, Helen Cramer, Clare Thomas, Emily Sanderson, Sandra Hollinghurst, Chris Metcalfe, Sue Jackson, Charlie Record, Helen Thorley and David Kessler
BJGP Open 2019; 3 (1): bjgpopen18X101623. DOI: https://doi.org/10.3399/bjgpopen18X101623
Rebecca K Barnes
1Senior Research Fellow, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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  • For correspondence: rebecca.barnes@bristol.ac.uk
Helen Cramer
2Research Fellow, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Clare Thomas
3Senior Research Associate, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Emily Sanderson
4Research Associate, Bristol Randomised Trials Collaboration (BRTC), Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Sandra Hollinghurst
5Senior Lecturer in Health Economics, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Chris Metcalfe
6Professor of Medical Statistics, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
7Professor of Medical Statistics, Bristol Randomised Trials Collaboration (BRTC), Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Sue Jackson
8Visiting Lecturer, Health & Social Sciences, University of the West of England, , UK
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Charlie Record
9Partner, Frome Valley Medical Centre, , UK
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Helen Thorley
10Research Associate, Efficiency Team, The National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care West (NIHR CLAHRC West), , UK
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David Kessler
11Reader in Primary Care, Population Health Sciences, Bristol Medical School, University of Bristol, , UK
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Figures

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    Figure 1 CONSORT flowchart: all eligible patients
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    Figure 2 CONSORT flowchart: questionnaire study. aIn the larger practices, study invitations were only sent to half the eligible patients in order to avoid over-recruitment. RUQ = resource use questionnaire.

Tables

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    Box 1 The BATHE consultation technique11
    BATHE is an acronym pertaining to a series of four linked questions and a closing statement as given below:
    B = Background
     Question 1. What is going on in your life?
    A = Affect
     Question 2. How do you feel about that?
    T = Trouble
     Question 3. What about the situation troubles you the most?
    H = Handling
     Question 4. How are you handling that?
    E = Empathy
     Closing Statement. That must be difficult for you (or something of an appropriately similar nature).
    • View popup
    Table 1 Questionnaire sample demographics
    Intervention, % (n)Control, % (n)
    Total patients6333
    Mean age, years (SD) [range]62.39 (20.57) [25–95]57.75 (17.54) [20– 84]
    Proportion male28.57 (18)36.36 (12)
    Ethnicity proportionWhite/ White British92.06 (58)96.97 (32)
    Other6.35 (4)0.00 (0)
    Not recorded1.59 (1)3.03 (1)
    Living situationAlone33.33 (21)24.24 (8)
    With someone63.49 (40)60.61 (20)
    Not reported3.17 (2)15.15 (5)
    Patients in each quintile of IMD
    (lower quintile = more deprived)
    Quintile 115.87 (10)21.21 (7)
    Quintile 215.87 (10)30.30 (10)
    Quintile 322.22 (14)33.33 (11)
    Quintile 419.05 (12)15.15 (5)
    Quintile 525.39 (16)0.00 (0)
    Not recorded1.59 (1)0.00 (0)
    Patients with different numbers of QOF conditionsNumber of QOF conditions
    042.86 (27)36.36 (12)
    128.57 (18)24.24 (8)
    217.46 (11)21.21 (7)
    39.52 (6)9.09 (3)
    41.59 (1)3.03 (1)
    50.00 (0)3.03 (1)
    Missing0.00 (0)3.03 (1)
    • IMD = Index of Multiple Deprivation. QOF = Quality Outcomes Framework.

    • The average number of QOF conditions per study patient across both groups was 1.07. Most common conditions: depression/schizophrenia (n = 20), anxiety/panic (n = 13), high blood pressure (n = 13), asthma (n = 12), COPD (n = 12).

    • View popup
    Table 2 Comparison of consultation rates at 12-months post-randomisation
    Total consultations, nPatients, nTotal patient years of follow-upMean consultation rate95% CIRate ratio (95% CI based
    on a negative binomial regression)
    Practice 22160153145.7215.51(13.77 to 17.47)
    Practice 35283330.9717.37(13.67 to 22.06)
    Practice 42239164153.7615.56(13.67 to 17.72)
    Practice 510246361.3418.53(15.64 to 21.95)
    Practice 16613836.4218.26(14.30 to 23.32)
    Practice 61735110103.9716.70(14.33 to 19.47)
    Intervention5951413391.7816.14(14.97 to 17.40)0.944
    (0.814 to 1.094)
    Control2396148140.3917.10(15.01 to 19.48)
    • CI = confidence intervals.

    • View popup
    Table 3a Adherence to the intervention components
    Total, n
    (n = 413)
    Practice 2, n
    (n = 153)
    Practice 3, n
    (n = 33)
    Practice 4, n
    (n = 164)
    Practice 5, n
    (n = 63)
    Eligible patients consulting with named GP, n (%)0 times102 (24.7)17 (11.11)3 (9.09)73 (44.51)9 (14.29)
    ≥1 times 311 (75.3)136 (88.89)30 (90.91)91 (55.49)54 (85.71)
    Eligible patients consulting by telephone, n (%)0 times82 (19.85)39 (25.49)3 (9.09)36 (21.95)4 (6.35)
    ≥1 times 331 (80.15)114 (74.51)30 (90.91)128 (78.05)59 (93.65)
    Eligible patients exposed to BATHE, n (%)0 times206 (49.88)79 (51.63)21 (63.64)96 (58.54)10 (15.87)
    ≥1 times 207 (50.12)74 (48.37)12 (36.36)68 (41.46)53 (84.13)
    Frequency of eligible patients exposed to BATHE, n (%)Proportion of consultations
    0%206 (49.88)79 (51.63)21 (63.64)96 (58.54)10 (15.87)
    0.1–10.0%54 (13.08)22 (14.38)3 (9.09)26 (15.85)3 (4.76)
    10.1–20.0%70 (16.95)23 (15.03)5 (15.15)21 (12.8)21 (33.33)
    20.1–30.0%40 (9.69)15 (9.8)2 (6.06)6 (3.66)17 (26.98)
    30.1–40.0%21 (5.08)8 (5.23)1 (3.03)5 (3.05)7 (11.11)
    ≥40.1%22 (5.33)6 (3.92)1 (3.03)10 (6.1)5 (7.94)
    • View popup
    Table 3b Proportion of matched and telephone consultations with eligible patients across groups
    Using consultation data
    Before, % After, % Difference, %
    Proportion of consultations with named GPIntervention28.1433.645.50
    Control21.9122.931.02
    Proportion of telephone consultationsIntervention29.8733.373.50
    Control44.3448.934.59
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A consultation-level intervention to improve care of frequently attending patients: a cluster randomised controlled feasibility trial
Rebecca K Barnes, Helen Cramer, Clare Thomas, Emily Sanderson, Sandra Hollinghurst, Chris Metcalfe, Sue Jackson, Charlie Record, Helen Thorley, David Kessler
BJGP Open 2019; 3 (1): bjgpopen18X101623. DOI: 10.3399/bjgpopen18X101623

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A consultation-level intervention to improve care of frequently attending patients: a cluster randomised controlled feasibility trial
Rebecca K Barnes, Helen Cramer, Clare Thomas, Emily Sanderson, Sandra Hollinghurst, Chris Metcalfe, Sue Jackson, Charlie Record, Helen Thorley, David Kessler
BJGP Open 2019; 3 (1): bjgpopen18X101623. DOI: 10.3399/bjgpopen18X101623
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Keywords

  • Frequently Attending Patients
  • general practice
  • continuity of patient care
  • BATHE technique
  • Health Communication
  • feasibility studies

More in this TOC Section

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  • Establishing a Deep End GP group: a scoping review
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