English general practice in a period of change: a mixed-methods study of staff and patient perspectives

Heather Gage; Alice Herron; Bridget Jones; Simon Bailey; Amanda Bates; Rebecca Cassidy; Catherine Marchand; Emily McKean; Karen Spilsbury; Suzanne H Richards; John Campbell; Rupa Chilvers; Peter Williams; Phelim Brady; Mark Joy; Simon de Lusignan; Stephen Peckham

doi:10.3399/BJGPO.2025.0069

Research

English general practice in a period of change: a mixed-methods study of staff and patient perspectives

Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan and Stephen Peckham

BJGP Open 2026; 10 (1): BJGPO.2025.0069. DOI: https://doi.org/10.3399/BJGPO.2025.0069

Heather Gage

1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Heather Gage
For correspondence: h.gage{at}surrey.ac.uk

Alice Herron

1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Alice Herron

Bridget Jones

1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Bridget Jones

Simon Bailey

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Simon Bailey

Amanda Bates

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Amanda Bates

Rebecca Cassidy

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Rebecca Cassidy

Catherine Marchand

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Catherine Marchand

Emily McKean

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Emily McKean

Karen Spilsbury

3 Faculty of Medicine and Health, University of Leeds, Leeds, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Karen Spilsbury

Suzanne H Richards

3 Faculty of Medicine and Health, University of Leeds, Leeds, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Suzanne H Richards

John Campbell

4 Medical School, University of Exeter, Exeter, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for John Campbell

Rupa Chilvers

5 Bold Sparks, Exeter, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site

Peter Williams

6 School of Mathematics and Physics, University of Surrey, Guildford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Peter Williams

Phelim Brady

7 GP Teams Project Service Users Panel, Guildford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Phelim Brady

Mark Joy

8 Royal College of General Practitioners Research and Surveillance Centre, Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Mark Joy

Simon de Lusignan

8 Royal College of General Practitioners Research and Surveillance Centre, Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Simon de Lusignan

Stephen Peckham

2 Centre for Health Services Studies, University of Kent, Canterbury, UK

Find this author on Google Scholar
Find this author on PubMed
Search for this author on this site
ORCID record for Stephen Peckham

Article
Figures & Data
Info
eLetters
PDF

Submit a Response to This Article

Compose eLetter

Title *

Contents

More information about text formats

Plain text

No HTML tags allowed.
Web page addresses and e-mail addresses turn into links automatically.
Lines and paragraphs break automatically.

Author Information

Contributors

First Name and Middle Initial *

First or given name, e.g. 'Peter'.

Last Name *

Your last, or family, name, e.g. 'MacMoody'.

Email Address *

Your email address, e.g. higgs-boson{at}gmail.com. PLEASE NOTE: your email address will be published.

Occupation *

Your role and/or occupation, e.g. 'Orthopedic Surgeon'.

Affiliation *

Your organization or institution (if applicable), e.g. 'Royal Free Hospital'.

Statement of Competing Interests

Competing interests? *

Yes

Please describe the competing interests

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Vertical Tabs

Jump to comment:

No eLetters have been published for this article.

Previous ArticleNext Article

In this issue

BJGP Open

Vol. 10, Issue 1

April 2026

Table of Contents
Index by author

Download PDF

Download PowerPoint

Email Article

Thank you for recommending BJGP Open.

NOTE: We only request your email address so that the person to whom you are recommending the page knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Your Email *

Your Name *

Send To *

Enter multiple addresses on separate lines or separate them with commas.

You are going to email the following English general practice in a period of change: a mixed-methods study of staff and patient perspectives

Message Subject (Your Name) has forwarded a page to you from BJGP Open

Message Body (Your Name) thought you would like to see this page from BJGP Open.

Your Personal Message

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Citation Tools

English general practice in a period of change: a mixed-methods study of staff and patient perspectives