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Research

English general practice in a period of change: a mixed-methods study of staff and patient perspectives

Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan and Stephen Peckham
BJGP Open 2026; 10 (1): BJGPO.2025.0069. DOI: https://doi.org/10.3399/BJGPO.2025.0069
Heather Gage
1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK
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  • For correspondence: h.gage{at}surrey.ac.uk
Alice Herron
1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK
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  • ORCID record for Alice Herron
Bridget Jones
1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK
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Simon Bailey
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Amanda Bates
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Rebecca Cassidy
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Catherine Marchand
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Emily McKean
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Karen Spilsbury
3 Faculty of Medicine and Health, University of Leeds, Leeds, UK
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Suzanne H Richards
3 Faculty of Medicine and Health, University of Leeds, Leeds, UK
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John Campbell
4 Medical School, University of Exeter, Exeter, UK
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Rupa Chilvers
5 Bold Sparks, Exeter, UK
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Peter Williams
6 School of Mathematics and Physics, University of Surrey, Guildford, UK
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Phelim Brady
7 GP Teams Project Service Users Panel, Guildford, UK
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Mark Joy
8 Royal College of General Practitioners Research and Surveillance Centre, Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
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Simon de Lusignan
8 Royal College of General Practitioners Research and Surveillance Centre, Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
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Stephen Peckham
2 Centre for Health Services Studies, University of Kent, Canterbury, UK
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Article Information

vol. 10 no. 1 BJGPO.2025.0069
DOI 
https://doi.org/10.3399/BJGPO.2025.0069
PubMed 
41034142

Published By 
Royal College of General Practitioners
History 
  • Received March 30, 2025
  • Revision received June 10, 2025
  • Accepted June 25, 2025
  • Published online April 27, 2026.

Article Versions

  • Previous version (October 1, 2025 - 06:50).
  • Previous version (March 10, 2026 - 16:30).
  • Previous version (March 11, 2026 - 11:09).
  • You are viewing the most recent version of this article.
Copyright & Usage 
Copyright © 2026, The Authors This article is Open Access: CC BY license (https://creativecommons.org/licenses/by/4.0/)

Author Information

  1. Heather Gage1,*,
  2. Alice Herron1,
  3. Bridget Jones1,
  4. Simon Bailey2,
  5. Amanda Bates2,
  6. Rebecca Cassidy2,
  7. Catherine Marchand2,
  8. Emily McKean2,
  9. Karen Spilsbury3,
  10. Suzanne H Richards3,
  11. John Campbell4,
  12. Rupa Chilvers5,
  13. Peter Williams6,
  14. Phelim Brady7,
  15. Mark Joy8,
  16. Simon de Lusignan8 and
  17. Stephen Peckham2
  1. 1 Surrey Health Economics Centre, Faculty of Health and Medical Sciences, University of Surrey, Guildford, UK
  2. 2 Centre for Health Services Studies, University of Kent, Canterbury, UK
  3. 3 Faculty of Medicine and Health, University of Leeds, Leeds, UK
  4. 4 Medical School, University of Exeter, Exeter, UK
  5. 5 Bold Sparks, Exeter, UK
  6. 6 School of Mathematics and Physics, University of Surrey, Guildford, UK
  7. 7 GP Teams Project Service Users Panel, Guildford, UK
  8. 8 Royal College of General Practitioners Research and Surveillance Centre, Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
  1. ↵ *For correspondence:
    Heather Gage, h.gage{at}surrey.ac.uk
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English general practice in a period of change: a mixed-methods study of staff and patient perspectives
Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan, Stephen Peckham
BJGP Open 2026; 10 (1): BJGPO.2025.0069. DOI: 10.3399/BJGPO.2025.0069

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English general practice in a period of change: a mixed-methods study of staff and patient perspectives
Heather Gage, Alice Herron, Bridget Jones, Simon Bailey, Amanda Bates, Rebecca Cassidy, Catherine Marchand, Emily McKean, Karen Spilsbury, Suzanne H Richards, John Campbell, Rupa Chilvers, Peter Williams, Phelim Brady, Mark Joy, Simon de Lusignan, Stephen Peckham
BJGP Open 2026; 10 (1): BJGPO.2025.0069. DOI: 10.3399/BJGPO.2025.0069
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Keywords

  • general practice
  • surveys and questionnaires
  • online focus groups
  • virual focus groups
  • appointments and scheduling
  • access to primary care

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  • Experiences of dyslexia in GP training in the UK: a qualitative study
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