Table 2.
Quantitative comparison of feedback found on NHS Choices vs Facebook
Source
NHS Choices
Facebook: official page
Facebook: unofficial page
Total
Theme: waiting times
60
30
33
123
Theme: GPs
301
93
147
541
Theme: reception staff
83
25
30
138
Positive
322
104
136
562
Negative
120
41
70
231
Neutral
6
3
7
16